rbaje's Privacy Policy

When you create an account on rbaje, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladeshi National ID or passport number (for identity verification)
• User password (stored in encrypted form)
• Information about preferred payment methods (bKash, Nagad, Rocket, etc.)

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Login time, logout time and a list of pages visited on the site
• Referral source (how you arrived at our site)
• Data collected through cookies and similar tracking technologies

Transaction information related to deposits, withdrawals, and betting activities is recorded. This includes:

• Transaction amount and date
• Payment method identifier (not the full account number)
• Betting history and game activity
• Bonus usage and promotional activity

The collected information is primarily used to provide you with all of rbaje's services. This includes:

• Creating and managing your account
• Processing deposits and withdrawals
• Keeping game services and betting features active
• Providing bonuses and promotional offers
• Ensuring 24-hour customer support

rbaje verifies the age of all users to ensure that only individuals aged 21 or older can use the platform. The information collected during the identity verification process is used to prevent fraud, stop money laundering, and block the creation of multiple accounts.

By analysing your usage patterns, we work to improve the experience on the platform. This analysis is not aimed at any individual, but helps raise the overall quality of the service. This information is also used to identify and resolve technical issues.

Using your email or mobile number, we may contact you about the following:

• Important account-related notifications
• Security alerts (such as a login from a new device)
• Transaction confirmations and OTP
• Promotional offers (which you can opt out of at any time)

Cookies are small text files that your browser stores on your device when you visit our site. rbaje uses cookies for the following reasons:

• Essential cookies: To keep login sessions active and run the platform's basic functions.
• Performance cookies: To understand which parts of the site are used most.
• Functionality Cookies: Used to remember your language preferences and other settings.

You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some core features of the platform to not work properly.

rbaje does not sell your personal information or transfer it to any third party for commercial purposes. Limited information may be shared only in the following circumstances:

• Payment Processors: Information required to process bKash, Nagad, Rocket, Upay and bank transfer transactions.
• Technology Partners: Technology companies that assist in operating the platform, who are bound by strict confidentiality agreements.
• Legal Obligations: We may be required to disclose information pursuant to a court order or a lawful request from an authority.

Game providers including Pragmatic Play, Evolution, PG Soft, and JILI may have access to limited information necessary to run their software. This information is used solely to deliver gaming services, and these providers are required to comply with our privacy standards.

rbaje uses industry-standard technology to keep your information secure:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is stored.
• Firewall & Intrusion Detection: Active security layers to prevent unauthorised access.
• Regular Security Audits: Audits are conducted regularly to identify potential vulnerabilities.

Alongside technical measures, strict rules apply to our team members as well:

• Only authorised personnel who require it can access personal information.
• Every access is logged and reviewed regularly.
• Staff receive training on data protection.

If a data security breach occurs and affects your information, we will notify you as quickly as possible. Immediate corrective action will also be taken to minimise harm.

You have the full right to view the information stored in your account and to correct it if needed. You can do this through your profile settings or by contacting our support team.

You may request to close your account and delete your stored information. However, certain information may need to be retained for a specific period due to legal obligations — such as records of financial transactions.

You can stop receiving promotional emails or messages at any time. To do so, inform our support team or update your notification preferences in your account settings. To learn about responsible gaming guidelines, please read our Responsible Gaming page.

Information collected while your account is active is retained. This information is necessary to provide active services, protect your account, and display your betting history.

After an account is closed, financial transaction records and identity verification information are retained for a specified period in accordance with applicable legal obligations. Once that period ends, the information is securely deleted.

All services on rbaje are for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if any account is confirmed to belong to a minor, it is immediately cancelled and the associated information is deleted.

To learn more about us, visit our About Us page.

rbaje reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through the platform. Continued use of the site after the updated policy takes effect will be considered your acceptance of the new policy.

Therefore, check the "Last Updated" date shown at the top of this page each time and review this policy regularly.

If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact our support team. We provide support in Bengali and English via 24-hour live chat.